(158): Small Things Matter: Lessons from Hadiza Bala Usman's "Stepping On Toes"
By Muhsin Ibrahim Due to some reasons, I have not yet finished reading Hadiza Bala Usman's Stepping on Toes : My Odyssey at the Nigerian Ports Authority . However, as I read through, it felt like I wrote parts of the book. While she acknowledges that she is human and bound to err, the internal reforms she brought to the Nigeria n Port s Authority (NPA) are outstanding. What I love the most is how she paid attention to things we in Nigeria consider minor, such as the working condition of electric appliances, toilets, the ambience of the workplace, punctuality, etc. I will mention just three case scenarios. First, she learned that "the air-conditioning system was faulty, and [they] suggested installing a standing split unit in my office, but I refused" (p. 37). She insisted that the whole system has to work, kicking against "the mentality of insulating chief executives from the general situation in a working environment [in Nigeria]. (ibid.)" Excellent! Second,